How Do I Talk to a Live Person at Southwest?

How to Talk to a Live Person at Southwest Airlines?

Southwest Airlines Co. is most often known as Southwest. It is the largest low-cost airline in the world and one of the major airlines in the United States of America. It operates scheduled flights to more than 119 major destinations in the United States and 10 other countries from its headquarters in Dallas, Texas. Southwest Airlines set a new milestone in 2018 by carrying more domestic passengers than any other airline in the country.

There could come events that would require you to contact a representative of the airline, be it for reserving your Southwest flight ticket or if you wish to make changes to your flight booking. And it is not even unwise to do so. The Southwest representative can help you get professional guidance on your queries and provide you with a quick resolution. You always have the option to make the reservations or change your flight bookings from your end through their official website, yet if you still feel the need to talk with a professional, do not hesitate to ring Southwest up.

There are a different number of ways to reach out to a live person at Southwest Airlines, such as:

  • Contacting Southwest Airlines customer service number
  • Choose the live chat option
  • Email them about your doubts and queries
  • Mail them to their official email address
  • Directly message them on Social media platforms
  • The complaint support section of the airline.

What kind of services/assistance can you get from the Southwest representative?

  • Guidance on how to book your Southwest flight tickets.
  • Ask for coupons, deals, and discounts on flights if available.
  • Get clarified about the infant and pet policy.
  • Get acquainted with the Southwest baggage policy.
  • Manage your flight booking.
  • Change or cancel your flight ticket.
  • Upgrade your flight seats as per your desire (subject to availability).

Contacting Southwest Airlines through calling:

The contact number of the Southwest Airlines customer support team is 1-800-I-FLY-SWA (1-800-435-9792) or 1-802-500-5296 (OTA) which is available for assistance 24 hours a day and 7 days a week for you. You can reach out to them with your queries and you will get a resolution as quickly as possible.

When you call the Southwest customer support number, you will be connected to an IVR that will ask you about the topic of your queries. Reservation support, cancellation or refund, altering or removing any travel plan, seat upgrade, and policy information are all topics you can choose from. Then you'll be connected to a live person at Southwest Airlines with whom you can discuss your concerns and questions and receive a prompt response.

The other relevant contact numbers to reach out to Southwest Airlines are:

Southwest Customer Service in the Spanish language: +1 800-VAMONOS (+1 800-826-6667)

Southwest Customer Service for your Baggage queries: +1 800-I-FLY-SWA (+1 800-435-9792)

Contacting a Live Representative of Southwest Airlines through other ways:

You always have the option to pick up your phone and ring the Southwest customer service number, however, as mentioned before that is not the only option you have. You can visit the official website of Southwest Airlines and then find numerous other ways to connect with a live representative of Southwest Airlines. From the homepage, navigate down to the bottom section to find the “Contact Us” tab. Click on it to will find the option to contact the airline via email and social media platforms.

You have also the live chat option, using which you can get connected with a live person in just a few minutes. This option is only available on the Southwest mobile application both for Android and iOS devices.

Follow the steps mentioned below to access the Live Chat feature on the mobile application:

Visit the following link from your browser,, and then download the Southwest mobile app or update it to version 6.1.0 or 6.1+ to begin.

  • Open the app and then log into your account.
  • Click on the icon appearing in the upper left corner to go to the menu.
  • Scroll down to the bottom to find the option, “Contact Us”.
  • Click on the Chat icon to be connected with the live Southwest representative.
  • This is to be noted that the Live Chat feature is available between 6:00 am to 8:00 pm Central Standard Time. And as of now, the feature is available in English only. 

You can write emails (with your queries) to the airline and you will get a response from a specialist within a few working days. Or you can mail them at:

Southwest Airlines Co.

P.O. Box 36647-1CR

Dallas, Texas 75235

Another option is to contact the airline through social media channels. When you're on the airline's homepage, scroll down to the bottom of the page to see the icons for the various social networking platforms. On Facebook, Instagram, and Twitter, you can connect with the airline by clicking on them.

It should be mentioned, however, that communicating with a live person via chat and phone is faster than email/mail assistance in Southwest Airlines.

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