How Do I Cancel my Flight with Etihad Airways?

How Do I Cancel my Flight with Etihad Airways?

Etihad Airways, the second flag carrier of the United Arab Emirates, is the country's second-largest airline after Emirates. Its corporate headquarters are located close to the airport at Khalifa City, Abu Dhabi. "Etihad" means "United" in Arabic.

Etihad offers first-rate services with more than 1,000 weekly flights to more than 120 destinations. Now when you wish to cancel your flights with Etihad Airways and are also wondering, “How much does it cost to cancel a flight with Etihad?” then you can refer to this article by AirlineHelps, this can help you be informed about the same. 

Etihad Airways Cancellation policy

The Etihad Airways Cancellation policy is as follows:

  • Passengers may cancel their reservations with Etihad Airways within 24 hours of making them receive a full refund from the airline. If not, there will be a cancellation fee.
  • Customers can purchase tickets up to a week prior to the departure date as a result, if a reservation is made less than a week in advance, the traveler may cancel it free of charge within 24 hours.
  • Flight bookings made by cash, check, invoice, or other non-electronic payment methods cannot be canceled.
  • Etihad flight refunds will be issued to the same credit/debit card used to purchase the ticket.
  • Etihad Cancellation policy applies to reservations booked on, over the phone, through Etihad Airways, or at Etihad Airways ticket offices.
  • Regardless of the level of service or selected pricing type, Etihad Airways Cancellation policy is applicable to all types of fare laws (limited and unlimited).
  • If the airline receives a request for a refund or cancellation, you cannot cancel an Etihad flight.

How Do I Cancel my Flight with Etihad Airways?

Find out how to cancel a flight on Etihad by referring to the comprehensive instructions provided below:

  • Use your preferred browser to access, the airline's official website.
  • Find the "Manage" option on the homepage and click it.
  • From the drop-down menu, choose "Manage your booking," and then from the column, choose "Cancel your booking."
  • You must enter your last name and booking reference or ticket number on the subsequent page.
  • After that, select "Find My Booking" to retrieve your flight reservation.
  • You can cancel your flight reservation now that the data has been changed by scrolling to the bottom and selecting the "Cancel" option.
  • Verify your adjustments, then complete the flight change process by making any required payments.

You will receive an email confirming the cancellation of your Etihad Airways flight booking as per the Etihad Airways Cancellation Policy.

Etihad Airways Refund Policy

You have up to 15 months from the ticket's expiration date to ask for a full or partial refund. An Etihad Flight Cancellation Refund Withholding Check would be mailed to the address provided by the customer if they paid in cash. You would receive a refund for the amount that was charged to the credit or debit card that you used to pay for the flight. Ticket holders are not permitted to transfer refunds for postponed Etihad tickets to other card accounts. The refund policy also states that:

  • Verify your ticket's refund policy. Additionally, keep in mind that your ticket cannot be swapped; it must be utilized.
  • You must make a reservation five days prior to the departure time.
  • Only one card is required to complete the bookings.
  • A cancellation cannot be changed once it has been submitted, and all refunds will be issued in accordance with the ticket price.

Refunds could take 14 to 30 business days to appear on your card or bank statement.
Automatic refunds will be made to the original payment method that was used to make the reservation.

How to Cancel a Flight on Etihad and Request a Refund?

Refund processing:

  • Visit Etihad at
  • Then select "Manage my Booking."
  • Next, you have to enter your last name under the booking and booking reference number.
  • Select the flight to receive a refund by going to the "my trips" section.
  • The payment area will then be displayed, where you may view any charges made against your fare.
  • Wait for your refund to be processed after clicking submit.

How can you track the status of your Etihad Airways Refund?

You must visit the Etihad Airways booking page and follow the steps listed below to check the status of your refund:

  • Go to "Manage my Booking" now.
  • Next, you have to enter your last name under the booking and booking reference number.
  • Click the Refund tab after choosing the flight you want to cancel.
  • Select "Next" after entering the cancellation date.
  • After entering your booking reference, click "refund status" to view your refund information.

Compensation as per Etihad Airways Cancellation Policy

You are entitled to flight compensation from Etihad if your flight is canceled by the airline for reasons that are within its control or if you are forcibly prevented from boarding as per the Etihad Airways Cancellation policy:

  • For flights that don't surpass 3,500 kilometers, euro 400
  • For flights longer than 3,500 kilometers, euro 600

If an alternative flight with a similar arrival time is provided to you by Etihad Airways, the compensation for the canceled flight will be reduced by 50%:

  • 3 hours for flights under 3,500 kilometers
  • For trips longer than 3,500 kilometers, by 4 hours

It should also be highlighted that Etihad Cancellation Policy allows you to choose from one:

  • Payment for the portion of your ticket that you didn't utilize and for which you didn't travel.
  • Rerouting to your final location under comparable circumstances as soon as possible before your trip date.
  • Rerouting to your final destination under comparable circumstances at a future time that works for you.

You are also entitled to the following free of charge if your flight was canceled, delayed by more than 4 hours (3 hours for flights leaving from Athens or Larnaca), or you were forcibly denied boarding:

  • Depending on how long you wait, you may be eligible for meals and refreshments.
  • Telex, fax, email, or other messages.
  • If required, hotel accommodations.
  • Transportation from A to B (airport to hotel and back).

FAQs about Etihad Airways Cancellation Policy

What happens if Etihad cancels my Flight?

You are free to choose an alternative flight or request a full refund if Etihad cancels your trip.

What is Etihad Airways' Cancellation Fee?

Depending on your fare and the time of cancellation, Etihad charges cancellation costs that range from USD 150 to USD 500.

When canceling, are there any fees in addition to the cancellation fee?

A 10% fee for your original ticket will be charged if changes or cancellations are not made at least 96 hours before your flight is scheduled to depart.

Will I get a refund if I cancel my Etihad flight?

You have 24 hours from booking to cancel your Etihad flight in the event of a medical emergency as per the Etihad Airways Cancellation Policy.

Does Etihad provide a complete refund?

If you cancel your flight reservation with Etihad within 24 hours of booking, you will receive a full refund from the airline.

When will Etihad send me my refund?

The money is credited back to the original payment method by Etihad between 14 and 30 business days after the refund process has begun.


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